Why Zendesk?

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This is the story of support ticket #24. The customer. The agent. Upload photos Something went wrong
while publishing your photos. Contact support New Tickets:
Problem Uploading Hey there Jessie What browser version are you using? Add a comment Live chat about this request Um… hi? Um… Hello. 🙂 I don’t know what browser version I am using. 4 minutes, 26 seconds later… Status: solved Solved Later that day… @MondoPics support is the best! Thanks Jason!

25 COMMENTS

  1. I just have to say that Zendesk is Awesome! I asked them a question that had nothing to do with there service and they got the answer for me. It was a test! thank you Zendesk

  2. Great video. The exact opposite of my experience with 3 companies using Zendesk for tech support. In all 3 cases, The reply to my technical query was barely related to the question, nowhere close to it and yet the operator classified the ticket as closed. The person answering the ticket had no understanding of the services related to the tickets. What I found most irritating is the fact that they lied about resolving the issue.

  3. I now consider that a company using Zendesk wants to give the appearance of technical support without providing the service. Zendesk seems to be very good at marketing itself. I wonder how long it will take before they are recognised as a waste of time and the mark of a company tha is profoundly unethical

  4. Ew. The last thing women want is to be hit on constantly. She didn't even give any signals that she was interested in him in the chat. Predatory and gross.

  5. Let me get this straight… So the message here is that if you want a better relationship with the customers, you have to flirt with them? OMG!

  6. I am not sure that I understand what is going on. In fact, I know I don't know what the hell is going on!

  7. The result here is kinda creepy and sad at the same time. The next one should be about integrations, wink-wink, nudge-nudge! Show how Zendesk can escalate a product issue to an issue tracker involving also a software engineer, then it gets solved and they all have a ménage à trois. Ha!

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